It took almost 10 days...but my home internet situation has now been rectified. I had to send out more twitter messages, as well as talk to the social media manager (SMM) and another technician, but the issues were sorted out and I finally have access back. I have to commend the SMM for crediting my phone another 500 rollover minutes (since I had gone over) and watching to credit my phone data usage (since I'm just about over). Five years ago we didn't have such things as "social media managers" for companies (ala Facebook and Twitter)...and now these individuals in these jobs are responding quicker than we ever thought to resolve problems.
Apparently, there was a wiring fault from the main street to the complex, as well as a config issue at the condo building. I asked what could have caused these, and the tech said that it most likely was the work of someone else that got the wiring mixed up (which in turn cause my problem).
My next call will be to the billing department to see if they will be kind and rectify my billing situation...
Now back to my regularly scheduled travel shopping.
Apparently, there was a wiring fault from the main street to the complex, as well as a config issue at the condo building. I asked what could have caused these, and the tech said that it most likely was the work of someone else that got the wiring mixed up (which in turn cause my problem).
My next call will be to the billing department to see if they will be kind and rectify my billing situation...
Now back to my regularly scheduled travel shopping.
Apparently, there was a wiring fault from the main street to the complex, as well as a config issue at the condo building. I asked what could have caused these, and the tech said that it most likely was the work of someone else that got the wiring mixed up (which in turn cause my problem).
ReplyDeleteSuch convoluted excuses the NSA comes up with for a simple wiretap.
You are probably right...or they blame someone else?
ReplyDelete