Per Travel Weekly:
JetBlue is reducing staffing levels at support centers as part of an effort to bring down structural costs.
"We aren't disclosing a specific number today, but the reductions are a combination of voluntary buyouts, elimination of open positions and involuntary departures," vice president of communications Doug McGraw said in an email on Friday. "While the primary objective is to enable faster decision-making and streamline how teams work together so we can deliver on our strategic objectives, the restructuring also is a meaningful step toward our corporate structural cost goal."
I've been very impressed over the years with the professionalism and availability of JetBlue agents via their customer support lines; I hope this doesn't impact their ability to help us in time of need.
JetBlue is reducing staffing levels at support centers as part of an effort to bring down structural costs.
"We aren't disclosing a specific number today, but the reductions are a combination of voluntary buyouts, elimination of open positions and involuntary departures," vice president of communications Doug McGraw said in an email on Friday. "While the primary objective is to enable faster decision-making and streamline how teams work together so we can deliver on our strategic objectives, the restructuring also is a meaningful step toward our corporate structural cost goal."
I've been very impressed over the years with the professionalism and availability of JetBlue agents via their customer support lines; I hope this doesn't impact their ability to help us in time of need.
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