Update: my email to United Customer service is answered! In fact, I received a phone call (which I believe is the first time that United CS has reached out this way - typically it's through email).
Along with a refund of my original ticket, they also included a voucher for future travel. Very nice of them to recognize what happened and try to make it better. It doesn't completely make up for losing time at home but I can look for another weekend to travel coming up. The CS agent also described the cancellations as a possible "schedule reduction". If that's the case, then someone at United isn't thinking: why would you do that on a holiday weekend??
Along with a refund of my original ticket, they also included a voucher for future travel. Very nice of them to recognize what happened and try to make it better. It doesn't completely make up for losing time at home but I can look for another weekend to travel coming up. The CS agent also described the cancellations as a possible "schedule reduction". If that's the case, then someone at United isn't thinking: why would you do that on a holiday weekend??
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